> ## Documentation Index
> Fetch the complete documentation index at: https://docs-strived.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Vouchers and Coupons

> Create a voucher that gives free access to trainings and exams, send it by e-mail, follow its use, and create discount coupons. Step by step, with screenshots.

**Discounts** in the sidebar holds two different tools:

| | **Voucher** | **Coupon** |
| :- | :- | :- |
| What it does | Unlocks a set of trainings and exams **for free**. | Takes a **discount** off the cart total. |
| How the learner gets it | By **e-mail**, with a code generated by the platform. | You share the code; the learner types it in the cart. |
| Where the learner uses it | **Apply voucher** on their dashboard. | **Promotions** in the cart, before ordering. |
| Who can use it | One recipient (when it is locked to their e-mail). | Anyone, up to the **Max usage**. |

> [!NOTE]
>
> Everything below is for the **web app** on a computer, signed in as an **Admin**. The learner's
> side is explained in the student guides
> [Use a voucher](https://docs-strived.mintlify.site/student-guide/use-a-voucher.md) and [Buy a training or an exam](https://docs-strived.mintlify.site/student-guide/buy-a-training.md).

***

## Table of contents

* **Step 1 — Open the vouchers**
* **Step 2 — Check a voucher**
* **Step 3 — Create a voucher**
* **Step 4 — Send, update or archive a voucher**
* **Step 5 — Create a coupon**
* **Good to know**

***

## Step 1 — Open the vouchers

Click **Discounts** in the sidebar. The **Vouchers** tab opens first.

![The Vouchers page with the counters, the filters and the table of vouchers](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/discounts/01-vouchers.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=bd7b25dd80e3130be25a4ec5aa8b2d31)

Discounts → Vouchers.

**The counters** at the top: **Total vouchers**, **Active**, **Draft**, **Consumed** (every
voucher already used, archived ones included) and **Expiring soon** (vouchers that expire within the
next 7 days).

**The filters**: search by voucher code or e-mail, or click **All Vouchers**, **Active**,
**Draft**, **Not consumed** or **Expiring soon**.

| Column | What it shows |
| :- | :- |
| **Voucher Title** | Its internal name, with the code underneath. |
| **Recipient** | The e-mail it was made for (`—` when there is none). |
| **Assigned content** | How many trainings and exams it unlocks. |
| **Expiration date** | When it stops working, and how many days remain. |
| **Delivery & access** | **Sent** / **Not sent** (e-mail), **Active** / **Draft** (can it be redeemed?), **Not consumed** / **Consumed**, **Locked** / **Unlocked** (see Step 3). |
| **Actions** | The eye opens the voucher (Step 2), the copy icon copies its code, **⋯** opens the other actions. |

***

## Step 2 — Check a voucher

Click the eye on a row.

![The PMP voucher window with its code, expiry countdown, recipient, restriction, assigned trainings and status](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/discounts/02-voucher-preview.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=adf4686752c64f0f5d907eea58785908)

A voucher's details.

You find the **Voucher Code** (with **Copy**), the date it is **Valid until** and a countdown, the
**Recipient email**, the **Redemption restriction**, and the **Trainings** and **Exams** it
unlocks. The **Status** panel sums up **Consumption**, **Delivery**, **Access** and
**Restriction**. **Resend Email** sends the voucher to the recipient again, **Edit voucher** opens
it for changes.

***

## Step 3 — Create a voucher

Click **New voucher** at the top right.

![The Create Voucher page with the voucher details, the assigned learning access and the Delivery & review panel](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/discounts/03-create-voucher.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=ec282d3c6f9f436e97c0c73be8d91593)

Create Voucher.

**1. Voucher details**

Give the voucher a **Voucher Title** (an internal name, 30 characters at most), an **Expiration
date** and a **Voucher Description**.

**2. The recipient**

Type the **Recipient email**. With the padlock on (the default), the voucher is **locked**:
*"only this recipient email can redeem the voucher."* Click the padlock to unlock it.

**3. Active or not**

**Active** is on by default: the recipient can redeem the voucher as soon as they get it, until
the expiration date. Turn it off to create it as a draft.

**4. Assigned learning access**

Click **+** next to **Trainings** and next to **Exams** to pick what the voucher unlocks. You
need at least one training or one exam.

**5. Delivery**

In **Delivery & review**, turn on **Email voucher to student** to e-mail it right away. It is off
by default: the voucher is only created.

**6. Create**

Check the summary (**Recipient**, **Access**, **Expires**, **Status**) and click **Create
Voucher**.

> [!NOTE]
>
> You do not choose the code: the platform generates a random 13-character code when you save.

***

## Step 4 — Send, update or archive a voucher

The **⋯** menu of a row offers:

| Action | What it does |
| :- | :- |
| **Preview** | Opens the voucher's details (Step 2). |
| **Update** | Changes its title, dates, recipient, access or content. |
| **Send email** | E-mails the voucher to its recipient. **Delivery** turns **Sent**. |
| **Archive** | Removes it from the list. Find it with the **Archived** icon, and **Restore** it from there. |

***

## Step 5 — Create a coupon

Open the **Coupons** tab and click **Add Coupon**.

![The Create Coupon form with the title, code, status, discount, minimum total, maximum usage, dates and description](https://mintcdn.com/docs-strived/iD9utH4spO50op0r/images/admin-guide/discounts/04-create-coupon.png?fit=max\&auto=format\&n=iD9utH4spO50op0r\&q=85\&s=4c088891c2a2aa7efddb9a6e8f69006c)

Create Coupon.

**1. Name the coupon**

**Coupon Title**, and the **Coupon code** learners will type (50 characters at most).

**2. Status**

**Coupon Status**: **Active** lets learners use it right away.

**3. The discount**

Fill in **either** a **Discount Percentage (%)** (between 0 and 100) **or** a **Discount Value
(TND)**. As soon as you type in one, the other is disabled.

**4. The conditions**

**Applicable if total is above (TND)**: the minimum cart total. **Max usage**: how many times the
coupon can be used in all. **Start at** / **Expire at**: when it works.

**5. Create**

Add a **Coupon Description** and click **Create Coupon**.

Give the code to your learners. They type it in the cart, under **Promotions**, then **Apply**.

***

## Good to know

> [accordion] The learner says the voucher does not work
>
> Open it (Step 2) and check: is it **Active**, not expired, not **Consumed** already? If it is
> **Locked**, the learner must be signed in with the **Recipient email**. The learner sees the
> reason in the app, e.g. *"Voucher has expired."* or *"Voucher has already been used."*

> [accordion] The voucher e-mail did not arrive
>
> Ask the learner to check their spam folder, then use **Resend Email** (or **⋯ → Send email**).
> You can also copy the code with the copy icon and send it yourself.

> [accordion] Voucher or Assign learners?
>
> Both give content for free. **Assign learners** (on a training or an exam) acts at once on
> accounts that already exist. A **voucher** bundles several trainings and exams and travels by
> e-mail, so the recipient redeems it whenever they are ready.


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