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This guide goes through your personal settings and shows you where to find help.
Everything below is for the web app on a computer.

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Table of contents

  • Step 1 — Open your avatar menu
  • Step 2 — Edit your profile
  • Step 3 — The other settings
  • Step 4 — Turn on two-factor authentication
  • Step 5 — Get help
  • Good to know

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Step 1 — Open your avatar menu

Click your avatar (your initials) at the top right of the screen.
The avatar menu with Settings, Dark Mode, Languages and Logout

The avatar menu.

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Step 2 — Edit your profile

Click Settings. The Profile section opens first.
The Profile page with the photo, first name, last name, e-mail and phone number

Settings → Profile.

1

Change your photo (optional)

Click the purple pencil at the bottom of your photo.
2

Fill in your details

First name, Last name, Phone number (pick the country code, then type the number), Date of birth and Bio. The Email (padlock) cannot be changed.
3

Save

Click Update profile at the bottom of the page.

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Step 3 — The other settings

The left-hand menu of Settings leads to the other sections:
Deleting your account is permanent and cannot be undone: you lose access to your trainings, exams and certificates.

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Step 4 — Turn on two-factor authentication

Open Settings → Two Factor Authentication, then follow the steps on screen:
1

Install Google Authenticator on your phone

The app is available on the App Store and Google Play.
2

Open the app

Tap +, then Scan QR Code.
3

Scan the QR code and save your recovery code

Click Tap To Reveal QR Code, then scan it with your phone. Keep the recovery code shown with it (Download Recovery Codes): without it, your account cannot be recovered if you lose access to your authenticator app.
4

Enter the 6-digit code

Type the code Google Authenticator shows, then click Activate.
Never show your QR code or your recovery code to anyone: they let someone generate your login codes.

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Step 5 — Get help

Click Help Center in the top bar.
The Help Center with six topics and the contact banner

The Help Center: search, topics and the service desk's details.

  • The search box and the Popular: links take you straight to frequent topics.
  • Six topics group the help by theme: Vouchers & discounts, Dashboard & progress, Trainings & certificates, Exams & attempts, Cart & orders and Account & security. View guide opens the explainer videos.
  • The Still stuck? Talk to the service desk banner gives the service desk’s hours, phone number and e-mail. Contact support opens an e-mail ready to send. Support answers in English, French or Arabic.

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Good to know

Your e-mail is your login and cannot be changed from the app. Contact support.
The bell in the top bar shows the latest ones; View All opens the full list (Settings → Notifications).